Covid-19 – Keeping You Safe

WE REMAIN OPEN – here for you, as an essential service, and ready to see you. 

As an essential service, our practice is still open and you are free to travel to us for your appointments. You can rest assured that we are still here to provide you with the same levels of care in the safest environment possible.

We have introduced rigorous new protocols for how we see you once you’re in practice and have invested significantly in technology to ensure we can safely remain open throughout the Covid-19 pandemic.

Whilst other aspects of your life are on hold, your dental health shouldn’t be one of them.

We look forward to seeing you in practice very soon. If you have any questions, please call 01609 761377.
We want to ensure that you have all the information you need to feel comfortable visiting for your appointment. Learn more about the safety protocols we’ve introduced, and much more, below.

Your new patient journey

Here at Hampsteads, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your dental needs. We have redesigned the way we operate so that we can welcome you and care for you with enhanced safety measures in place.

If you have any of the symptoms of Covid-19/Coronavirus or have been advised to quarantine or self-isolate, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation. 

Before your appointment

To ensure that you have all the information easily to hand, we will email you key information before your appointment including what to do when you arrive. We may ask you to complete and return a medical history form that will be sent and completed digitally, so please do not print this out and bring with you.

On the day of your appointment 

Before you depart for the practice, we ask that where possible, you have already visited the lavatory, have ensured that you are hydrated and already brushed your teeth. Our patient toilets are currently locked in order to maintain strict clinical standards and reduce any risks to a minimum. It is important that you do not bring a large number of things into the practice with you, so please ensure you only bring necessary items with you.

To minimise risk, we recommend you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable. We are encouraging card payments where possible, but we will accept cash if necessary.

Entering the practice

Upon arrival at the practice for your appointments we kindly ask you to wait in the car park to the rear of the building. If you can check in using the patient portal then we ask you to please do so, if not please ring the surgery number (01609 761377) to let us know you have arrived. Please be patient if the phone is busy, we will answer as soon as we can.

Please wait to be invited to enter the practice.

We politely ask that patients arrive promptly for their appointments, but not too early. We will endeavour, as always, to see you punctually. Please consider the weather maybe inclement.

We kindly ask that you do not knock on the window or door to get someones’ attention. As soon as the clinician is ready, you will be collected  from outside. A member of our team will come outside, take your temperature and screen for Covid-19 before taking you straight into the surgery for your appointment. We ask that you wear a face covering until asked to remove by a member of staff.

To reduce cross contamination, we ask that you use the patient portal for completing your forms wherever possible. If you are unable to do this, please contact us to let us know so we can complete it on your behalf.

Treatment

Before you enter the treatment room, you will need to leave any belongings like your coat or bag in the designated box provided. Upon entering the treatment room, our clinical team will be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service. Naturally we are also ensuring that each treatment room is carefully cleaned and disinfected after each patient. When we are ready, we will ask you to remove your face covering.

If you are attending for a treatment that requires an Aerosol Generating Procedure (AGP) – any procedure that has the potential to cause spray – you will be asked to carefully swill your mouth with a cleansing solution.

After the appointment

When your treatment is complete, you will be asked to replace your face covering and to collect your belongings from the box. Payment at reception can be contactless or card.

 

 

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